About Altiquence :
Altiquence Communications is an emerging global communications platform provider, driving seamless and personalized interactions between businesses and their customers. With our comprehensive suite of solutions, including omnichannel messaging, voice services, and Conversational AI, we empower enterprises to create exceptional customer experiences.
Job Description:
The Platform Support SME will serve as the subject matter expert for SmartVault and OCMP platforms, assisting the team with complex technical issues.
Experience:
5+ years of platform support experience, with expertise in CPaaS systems.
Responsibilities:
• Provide expert guidance on resolving escalated platform issues.
• Assist in root cause analysis and preventive measures.
• Train and mentor support team members.
• Maintain a knowledge base for recurring platform issues and resolutions.
Required Skills:
• Deep technical knowledge of SmartVault and OCMP features, including Kafka, Redis,
and databases.
• Proficiency in diagnosing and troubleshooting platform-specific issues.
• Excellent communication and mentoring skills.