Job Description:
The CPaaS Project Manager will oversee the development and delivery of the SmartVault and OCMP platforms, ensuring alignment with business goals and timely execution.
Experience:
• 7+ years in project management, with 3+ years in managing CPaaS or SaaS projects.
• Proven success in delivering complex, multi-module platforms on time and within budget.
Responsibilities:
1. Project Planning and Execution:
• Define project scope, deliverables, and timelines for all CPaaS modules.
• Develop detailed project plans encompassing SMS/IVR/OBD, CCaaS, OTT channels, infrastructure, and SmartVault.
• Oversee resource allocation, ensuring optimal use of engineering, QA, and DevOps teams.
• Monitor project milestones, identify risks, and implement mitigation strategies.
2. Stakeholder Management:
• Act as the primary liaison between technical teams, product management, and senior leadership.
• Facilitate regular progress reviews with stakeholders, ensuring clear communication of status, risks, and outcomes.
• Manage relationships with third-party vendors and partners for OTT channels like WhatsApp and RCS.
3. Cross-Functional Collaboration:
• Coordinate efforts across backend, frontend, DevOps, infrastructure, and support teams to ensure seamless integration of CPaaS components.
• Align objectives of technical and non-technical teams, bridging gaps in understanding and priorities.
• Manage dependencies between SmartVault, OCMP, and other modules for uninterrupted progress.
4. Risk and Issue Management:
• Identify potential project risks, including technical, resource-related, or external dependencies.
• Develop contingency plans to address critical challenges proactively.
• Track and resolve project issues with clear documentation and stakeholder engagement.
5. Reporting and Documentation:
• Prepare detailed project reports, including progress, risks, and resource utilization, for senior leadership.
• Maintain documentation for project plans, workflows, and milestones for future reference.
• Ensure alignment of project objectives with overall business goals.
Required Skills:
• Strong knowledge of project management methodologies (Agile, Scrum, Waterfall).
• Familiarity with CPaaS components (SMS, IVR, OBD, CCaaS, OTT channels) and related technologies.
• Expertise in tools like Jira, Confluence, MS Project, and Trello for project tracking and management.
• Exceptional leadership, communication, and stakeholder management skills.
• Ability to manage complex dependencies and coordinate across cross-disciplinary teams.